Terms & Conditions — Laura Leicester
Laura Leicester | Assessment and Learning Consultant
Effective date: October 2025
Laura Leicester (“we”, “our”, “us”)
“Client” or “Clients” refers to the parents/guardians of individuals being assessed or tutored (i) under the age of 18 or (ii) vulnerable adults.
Services Provided
Assessment Services. We provide dyslexia assessments for individuals (online or in person). The assessment includes standardised tests, observations and background questionnaires, following which a written report will be produced containing recommendations and, where appropriate, a diagnosis and onward referrals.
Tutoring Services. Following assessment or separately, we can provide targeted tuition or intervention sessions tailored to the individual's learning profile, delivered online or in person.
We shall perform the services with reasonable care, using professional standards in accordance with current best practices in dyslexia assessment and instruction.
Booking, Payment & Deposits
To secure an assessment date, a deposit of £100 will be required at the time of booking.
The balance of the fee must be paid in advance of the assessment. Failure to pay may result in cancellation.
Tutoring fees are established before the sessions commence and are billed in arrears or as agreed when booking.
Cancellations, Rescheduling & No‑Shows
Assessment:
Cancellations or rescheduling can be made free of charge if notice of at least 48 hours is provided.
Missed assessment sessions or “no-shows” may be charged in full.
In cases of illness, notice should be given by 8:00 am on the day of the assessment. The appointment will then be rescheduled at a mutually convenient time.
The assessor may also need to cancel in cases of illness. Any cancelled appointment will be rearranged as soon as reasonably possible.
Tuition Services:
Missed tuition sessions or “no-shows” may be charged in full.
Cancellations or rescheduling can be made free of charge if notice of at least 24 hours’ is provided.
In cases of illness, notice should be given by 8:00 am on the day of the tuition. The appointment will then be rescheduled at a mutually convenient time.
The tutor may also need to cancel in cases of illness. Any cancelled appointment will be rearranged as soon as reasonably possible.
Preparation & Requirements for Assessments
Clients agree to complete background questionnaires and provide school information at least 24 hours prior to the assessment.
The individual must bring any usual aids (e.g. prescription glasses, overlays) on the day of an in person assessment. Failure to bring prescription glasses would interfere with test data and reliability.
The assessment can only proceed if the individual has had an eye test within the last two years (and hearing test where indicated).
Client Responsibilities & Conduct
Clients agree to provide truthful, accurate and complete information relevant to the individual’s learning and medical history.
Clients are responsible for arranging the assessment and providing necessary background questionnaires.
For online sessions, Clients must ensure stable internet access and an appropriate environment free from interruptions and distractions.
Individuals are expected to participate respectfully and follow instructions during assessments and lessons.
We provide Clients with a free online 30 minute consultation at the start of the engagement, a 30 minute meeting post report and catch up calls after each block of 6 tuition sessions to review progress and discuss any concerns. Any communication with Clients, including but not limited to answering queries and requests for feedback outside of the above or beyond dealing with logistical arrangements may be charged at an hourly rate.
Assessment Conduct and Safeguarding
The assessor holds a valid Enhanced DBS certificate and is registered with the DBS Update Service and is highly experienced in working with children and young people.
The assessor will conduct all assessments professionally, ethically and with full regard for the wellbeing of the individual being assessed.
Clients are not permitted to remain in the assessment room, as their presence may affect confidentiality and the accuracy of the results. Please note that Clients are not required to stay on site and may return at an agreed time. They must provide a working contact number and remain reachable throughout the session.
If an individual becomes distressed or unwell during the assessment process, the assessor reserves the right to stop the session in the interests of the individual's wellbeing.
After the Assessment
Reports will be issued within 14 working days of the assessment and are written in line with the SpLD Assessment Standards Committee guidelines. The report will be sent as a password-protected document via email. Clients are advised to download and store their copy securely.
If indications of a visual difficulty are noted during the session, the assessor may delay finalising the report until the issue has been clarified.
Clients may request minor amendments to background information within 30 days of receiving the report.
Once the report has been finalised (no later than 30 days after delivery), the assessment process is considered complete.
A feedback meeting may be arranged to discuss the report and recommendations (which is included in the price of the assessment).
Privacy and Data Management
All personal information is handled in accordance with UK GDPR and Data Protection legislation. A separate Privacy Policy provides full details.
After the report is completed, all questionnaires, raw data sheets, and related paperwork are destroyed. In certain circumstances, scanned record forms are saved securely.
Final reports are kept securely for six years after the individual’s 18th birthday, or six years from the date of the assessment for adults. During this time, you may request an additional electronic copy.
After the retention period ends, the report and all associated records will be permanently deleted, and no further copies can be provided. For this reason, it is strongly recommended that Clients keep their own copy stored safely.
Liability & Limitations
Our liability is limited to the amount paid for services provided.
Assessment results represent professional opinion based on available data; outcomes cannot be guaranteed.
We are not responsible for third-party interpretation or use of reports.
Intellectual Property & Confidentiality
All assessment materials, reports and resources remain our intellectual property.
Clients may use the report for educational purposes but may not reproduce or distribute it commercially.
All information is treated as confidential, except where Client consent is provided or disclosure is required by law or safeguarding obligations.
Safeguarding & Disclosure
If safeguarding concerns arise during the assessment or tutoring process, we may need to disclose information to appropriate authorities.
Clients will be informed unless doing so would place the individual at risk.
Termination
Either party may end tutoring arrangements with reasonable notice.
Refunds for incomplete sessions are at our discretion.
We reserve the right to terminate services for inappropriate conduct or breach of these Terms.
Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales.
Any dispute will first be addressed through informal negotiation or, if necessary, mediation or court action.
Changes to Terms
These Terms may be updated periodically. Updates will be posted on the website, and significant changes will be communicated via email to existing Clients.
Laura Leicester
Policy Updated October 2025