Terms and Conditions
Terms and Conditions — Laura Leicester
Laura Leicester | Assessment and Learning Consultant
Effective date: November 2026
Laura Leicester (“we”, “our”, “us”)
“Client” or “Clients” refers to the parents/guardians of individuals being assessed, tutored or coached: (i) under the age of 18; or (ii) vulnerable adults.
1. Services Provided
a) Assessment Services. We provide dyslexia assessments for individuals (online or in person). The assessment includes standardised tests, observations and background questionnaires, following which a written report will be produced containing recommendations and, where appropriate, a diagnosis and onward referrals.
b) Tutoring Services. We provide specialist tuition and coaching services tailored to the individual's learning profile, delivered online or in person.
c) We shall perform the services with reasonable care, using professional standards and, where applicable, in accordance with current best practices in dyslexia assessment and instruction.
2. Booking, Payment & Deposits
a) To secure a dyslexia assessment date, a deposit of £100 will be required at the time of booking. The balance of the assessment fee must be paid in advance of the assessment. Failure to pay may result in cancellation.
b) Tutoring fees are established before the sessions commence and are billed in arrears or as agreed when booking. Failure to pay may result in cancellation.
3. Cancellations, Rescheduling & No‑Shows
a) Assessment:
i) Cancellations or rescheduling can be made free of charge if notice of at least 48 hours is provided.
ii) Missed assessment sessions or “no-shows” may be charged in full.
iii) In cases of illness, notice should be given by 8:00 am on the day of the assessment. The appointment will then be rescheduled at a mutually convenient time.
iv) We may also need to cancel in cases of illness. Any cancelled appointment will be rearranged as soon as reasonably possible.
b) Tuition Services:
i) Missed tuition sessions or “no-shows” may be charged in full.
ii) Cancellations or rescheduling can be made free of charge if notice of at least 24 hours is provided.
iii) In cases of illness, notice should be given by 8:00 am on the day of the tuition. The appointment will then be rescheduled at a mutually convenient time.
iv) We may also need to cancel in cases of illness. Any cancelled appointment will be rearranged as soon as reasonably possible.
4. Preparation & Requirements for Assessments
a) Clients agree to complete background questionnaires and provide school information at least 72 hours prior to the assessment.
b) The assessee must have had their eyesight tested within the last two years. If not, please ensure a sight test is completed before the assessment. Any visual difficulties must be investigated before the assessment. Glasses must be brought to the assessment if required. Failure to bring prescription glasses would interfere with test data and reliability.
c) The assessment can only proceed if the individual has had an eye test within the last two years (and hearing test where indicated).
5. Client Responsibilities & Conduct
a) Clients agree to provide truthful, accurate and complete information relevant to the individual’s learning and medical history.
b) Clients are responsible for arranging the assessment and providing necessary background questionnaires.
c) For online tuition and coaching sessions, Clients must ensure stable internet access and an appropriate environment free from interruptions and distractions.
d) Individuals are expected to participate respectfully and follow instructions during assessments and lessons.
e) We provide Clients with a free online 30-minute consultation at the start of the engagement, a 30-minute meeting post assessment report and/or catch-up calls after each block of 6 tuition/coaching sessions to review progress and discuss any concerns. Any communication with Clients, including but not limited to answering queries and requests for feedback outside of the above or beyond dealing with logistical arrangements, may be charged at an hourly rate.
6. Conduct and Safeguarding
a) We hold a valid Enhanced DBS certificate, and we are registered with the DBS Update Service and are highly experienced in working with children and young people.
b) We will conduct all assessments, tutoring and coaching professionally, ethically and with full regard for the wellbeing of the individual being assessed.
c) Clients are not permitted to remain in the assessment room, as their presence may affect confidentiality and the accuracy of the results. Please note that Clients are not required to stay on site and may return at an agreed time. They must provide a working contact number and remain reachable throughout the session.
d) If an individual becomes distressed or unwell during the assessment, tutoring or coaching process, we reserve the right to stop the session in the interests of the individual's wellbeing.
7. After an Assessment
a) Assessment reports will be issued within 14 working days of the assessment and are written in line with the SpLD Assessment Standards Committee guidelines. The assessment report will be sent as a password-protected document via email. Clients are advised to download and store their copy securely.
b) If indications of a visual difficulty are noted during the session, we may delay finalising the assessment report until the issue has been clarified.
c) Clients may request minor amendments to background information within 30 days of receiving the assessment report.
d) Once the assessment report has been finalised (no later than 30 days after delivery), the assessment process is considered complete.
e) A feedback meeting may be arranged to discuss the assessment report and recommendations (which is included in the price of the assessment).
8. Privacy and Data Management
a) All personal information is handled in accordance with UK GDPR and Data Protection legislation. A separate Privacy Policy provides full details.
b) Final assessment reports are kept securely for six years after the individual’s 18th birthday, or six years from the date of the assessment for adults. During this time, you may request an additional electronic copy.
c) The Privacy Policy sets outs the retention period for assessment reports. At the end of the retention period all records will be permanently deleted, and no further copies can be provided. For this reason, it is strongly recommended that Clients keep their own copy of assessment reports stored safely.
9. Liability & Limitations
a) Our liability is limited to the amount paid for services provided.
b) Assessment results represent professional opinion based on available data; outcomes cannot be guaranteed.
c) We are not responsible for third-party interpretation or use of assessment reports or feedback provided in respect of tutoring services.
10. Intellectual Property & Confidentiality
a) All assessment materials, reports and resources remain our intellectual property.
b) Clients may use the assessment report for educational purposes but may not reproduce or distribute it commercially.
c) All information is treated as confidential, except where Client consent is provided or disclosure is required by law or safeguarding obligations.
11. Safeguarding & Disclosure
a) If safeguarding concerns arise during the assessment or tutoring process, we may need to disclose information to appropriate authorities.
b) Clients will be informed unless doing so would place the individual at risk.
12. Termination
a) Either party may terminate tutoring and coaching arrangements with reasonable notice in writing.
b) Refunds for incomplete tutoring or coaching sessions are made at our discretion.
c) We reserve the right to terminate services for inappropriate conduct or breach of these terms and conditions.
13. Governing Law & Dispute Resolution
a) These terms and conditions are governed by English law.
b) Any dispute will first be addressed through informal negotiation or, if necessary, mediation. If a dispute cannot be resolved in accordance with the above, the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts in connection with these terms and conditions.
14. Changes to Terms and Conditions
We may update these terms and conditions from time to time. The latest version will be available on our website. Any significant changes will be communicated to existing Clients via email and will be deemed accepted upon their next booking of services.
Last updated: November 2026